For individuals who send and receive faxes on a regular basis, Internet fax services such as MyFax can be a very beneficial option to consider for professional or personal use. This service offers a fee of $10 per month for a basic plan, low overage fees, and unlimited online fax storage for a year. Local fax numbers are available throughout 50 states, while toll free numbers and associated (866), (877), and (888) are provided for free. One downside to the service is that send and receive pages are provided with a separate allotment, so users truly have to pay attention to the volume of pages that they send and receive if they want to avoid any additional fees.
However, there are a number of issues that potential customers should be aware of before they commit themselves to using MyFax’s service. Unfortunately, MyFax has experienced numerous outages from the period of 2011 to 2012. During June 2011, customers not only experienced an outage but also login issues. During January and April 2012, there was another outage which prevented users from being able to use the service. Although service has been restored since this point, it is important for potential customers to consider whether or not they want to sign up for service from a provider that has experienced numerous outages in the past.
A 30-day free trial period is provided to ensure that individuals can test out the service and truly determine whether MyFax will provide them with the best service available. Generally speaking, sending and receiving faxes with this service is very easy and the faxes produced are always in fairly good quality. Although there are mixed reviews regarding the quality of customer support provided, customer support is available via the phone 24 hours a day and 7 days a week to ensure that all customers needs are met, regardless of typical time constraints.
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